Welcome to the Scott Store FAQ page. We’ve compiled answers to the most common questions about our premium cycling apparel, shipping, returns and more. Can’t find what you need? Contact our customer service team at [email protected].

About Our Products

What types of cycling apparel do you offer?
We specialise in high-performance cycling wear including:
  • Bib Shorts for endurance and comfort
  • Technical T-Shirts with moisture-wicking properties
  • Short Sleeve Jerseys designed for aerodynamics
  • Base Layers for temperature regulation
  • Baggy Shorts for casual riding
  • Trousers for cooler conditions
How do I choose the right size for cycling apparel?
Our products follow standard European sizing. For performance fit items like Bib Shorts and Jerseys, we recommend checking our detailed size charts (available on each product page) and measuring yourself according to the guidelines. Remember that cycling apparel is typically more form-fitting than regular clothing.
Are your products suitable for all weather conditions?
Our range includes gear for various conditions. Base Layers and Technical T-Shirts are excellent for moisture management in warm weather, while our Trousers provide coverage for cooler rides. We recommend layering for changing conditions.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get you riding sooner. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.

Shipping & Delivery

Where do you ship to?
We ship worldwide except to Asia and select remote regions. If you’re unsure about delivery to your location, please contact us before ordering.
What are my shipping options?
We offer two shipping methods:
  • Standard Shipping (£12.95): 10-15 day delivery via DHL or FedEx with full tracking
  • Free Shipping: 15-25 day delivery via EMS for orders over £50
How long does order processing take?
Our warehouse team prepares orders within 1-2 business days. You’ll receive tracking information as soon as your gear leaves our facility in Stirling.
Do you handle customs and import fees?
We complete all necessary customs documentation for international shipments. However, any applicable import duties or taxes are the responsibility of the customer and are not included in our prices or shipping costs.
Pro Tip: Order your next season’s gear in advance to take advantage of free shipping while ensuring you’re prepared when the weather changes.

Returns & Exchanges

What is your return policy?
We offer no-hassle returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
How do I initiate a return?
Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or we’ve made an error in your order.
How long do refunds take to process?
Once we receive your returned items, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Account & Customer Service

How do I contact customer service?
Our dedicated cycling apparel experts are available via email at [email protected]. We typically respond within 24 hours on business days.
Where is Scott Store located?
Our headquarters and warehouse are located at:
43 Weaver Row, Stirling, GB CH1F 5JH
Ready to Ride? Now that you have all the information you need, browse our collection of performance-driven cycling apparel today and experience the Scott Store difference. Shop Now