Shipping & Returns

At Scott Store, we’re committed to delivering premium cycling apparel to enthusiasts worldwide with the same precision we put into every stitch of our performance-driven garments. Our transparent shipping and returns policies ensure you can shop with confidence, knowing we’ve got you covered every pedal of the way.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to suit your needs:

• Standard Shipping (£12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking
• Free Shipping (Orders over £50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Basic tracking included

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:

• In original condition with tags attached
• Unwashed and unworn
• In original packaging with all accessories included

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Scott Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Product Name: [e.g., Technical T-Shirt in Size M]
– Reason for Return: [Please specify]
– Preferred Resolution: [Refund/Exchange for Size/Color]

I confirm the item is in its original condition with tags attached and packaging intact.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Authorization

Our team will respond within 2 business days with:

• Return authorization
• Shipping instructions
• Return address: Scott Store, 43 Weaver Row, Stirling, GB CH1F 5JH

Step 3: Ship Your Return

Pack the item securely in its original packaging and include:

• Completed return form (will be emailed to you)
• Copy of your order confirmation

Important: We recommend using a tracked shipping service as you’re responsible for the return until it reaches us.

Step 4: Processing Your Return

Once received, we’ll inspect your return within 3 business days and notify you via email about:

• Approval of your refund/exchange
• Any issues that may affect your return

Refund Details

• Timing: Refunds are processed within 5 business days after we receive and approve your return.
• Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item.

Exchange Process

For size or color exchanges:

• Follow the standard return process above
• Specify your desired replacement in your return request
• We’ll ship your new item once the return is approved

Note: Exchanges are subject to product availability. If your preferred item is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us immediately at [email protected]
• Include photos of the issue
• We’ll arrange a free return label and expedite your replacement or refund

International Returns

For customers outside the UK:

• You’re responsible for return shipping costs and any customs fees
• Mark the package as “Returned Goods” to avoid additional charges
• Refunds will be issued in GBP and may be subject to exchange rate fluctuations

Ride with confidence,
The Scott Store Team